FAQ

Frequently Asked Questions

What exactly does Coala analyze in a coaching session?

Coala goes beyond transcription and provides structured coaching session feedback with actionable insights you can apply immediately.

  • Open vs closed questions
  • Leading or stacked questions
  • Coach vs client talk-time ratio
  • Interruptions and advice-giving patterns
  • Session structure and flow
  • ICF-aligned competency signals

Is this just an AI transcription tool?

No. Coala generates a transcript, but the main value is structured coaching session analysis with concrete, competency-focused feedback.

Can Coala replace mentor coaching?

No. Mentor coaching is essential for professional development and ICF credentialing. Coala complements mentor coaching, it does not replace it.

  • Identify patterns before mentor sessions
  • Practice between mentor meetings
  • Arrive prepared with structured insights

Is Coala suitable for ICF ACC or PCC preparation?

Yes. Coala supports structured preparation before performance evaluation, but it is not an official ICF evaluation tool.

  • Highlighting competency-related signals
  • Detecting advice-giving or over-talking
  • Analyzing questioning depth
  • Reviewing session structure

How accurate is the transcript?

Transcription accuracy depends on audio quality, background noise, and speaker clarity. For clear recordings, transcription is highly accurate, and speaker separation is detected automatically.

Is my session data secure?

Yes. Sessions are processed securely and remain private to your account. Data is encrypted in transit, and you can delete your session data at any time.

See the Security and Privacy page for details.

Do I need client consent to upload sessions?

Yes. For real client sessions, obtain appropriate consent and follow professional ethical guidelines, including the ICF Code of Ethics.

How long can a session be?

There is no session length limit. A session can be 30 minutes or 150 minutes and still counts as one session.

Can I download the feedback report?

Yes. Downloadable structured coaching reports, transcripts, and analysis are available from the first session without feature restrictions.

Is there a free trial?

Your first session analysis is always free with full features included. No credit card required.

Still Have Questions?

If your question is not covered here, contact us directly. We respond to professional inquiries as quickly as possible.

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